Overview
For PPE or Standard packaged Products, our refund and returns policy lasts 30 days if faulty only. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. For Customised Air Benches or Extraction Machines no refund is offered, however, we offer to replace or repair any motors or fans and adjust any electrical wiring by any authorised agent for up to 90 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a reasonable amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email for instructions
Shipping Returns
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.